1. About this Privacy Policy
WhatsOrder ("WhatsOrder", "we", "us", or "our") provides tools that help merchants create online storefronts, manage products, receive orders, manage customers, and operate their businesses through WhatsApp and related online services.
This Privacy Policy applies to information processed through www.whatsorders.com.ng, merchant dashboards, storefronts, and other WhatsOrder services that link to this Policy.
2. Information We Collect
Account and merchant information
When a merchant creates or manages a WhatsOrder account, we may collect:
- Name and email address.
- Login and authentication information.
- Business or store name.
- WhatsApp or business contact number.
- Store URL, branding, logo, products, pricing, stock information, delivery settings, and other store details.
- Subscription plan, billing status, and related account information.
Customer and order information
When customers use a merchant storefront, information may include details needed to prepare or fulfil an order, such as:
- Customer name and contact details.
- Products selected, quantities, order totals, delivery information, and order status.
- Communications generated when an order is sent to a merchant through WhatsApp.
Technical and usage information
We may automatically receive limited technical information when you use the service, including browser type, device information, IP address, pages or features used, timestamps, diagnostic information, and security-related activity.
Communications and support
If you contact us, we may keep the content of your message, your contact information, and related support records so we can respond and improve our services.
3. How We Use Information
We may use information to:
- Create and maintain user accounts and merchant storefronts.
- Provide product, order, customer, analytics, subscription, and store management features.
- Process subscription payments and maintain billing records.
- Authenticate users and protect accounts against abuse, fraud, and unauthorised access.
- Provide customer support and respond to questions or complaints.
- Maintain, troubleshoot, monitor, and improve WhatsOrder.
- Send important account, security, billing, or service communications.
- Comply with applicable law, lawful requests, and enforce our agreements.
4. Payments
Paid WhatsOrder subscriptions may be processed through third-party payment providers such as Paystack.
Payment providers process payment details under their own privacy and security practices. WhatsOrder may receive limited payment-related information such as the transaction reference, payment status, amount, subscription plan, and timestamps needed to activate and manage a subscription.
WhatsOrder does not need to store a customer's full payment card number in order to provide the subscription service.
6. Merchant Responsibilities for Customer Data
Merchants using WhatsOrder may collect and manage information about their own customers. Each merchant is responsible for using customer information lawfully and only for legitimate business purposes.
Merchants should provide customers with any privacy notices required for their own business and should not collect or upload information that is unnecessary, excessively sensitive, unlawful, or unrelated to legitimate order fulfilment.
If you are a customer of a merchant using WhatsOrder and have a question about how that merchant uses your information, you should normally contact the merchant directly first.
8. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain account and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect the service.
Retention periods may vary depending on the type of information and the reason it is being processed.
9. Security
We use reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
No online service can guarantee absolute security. Users are responsible for protecting their passwords and devices and should notify us promptly if they believe their WhatsOrder account has been compromised.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Ask whether we hold personal information about you.
- Request access to or correction of personal information.
- Request deletion of certain personal information where applicable.
- Object to or request restriction of certain processing in appropriate circumstances.
- Withdraw consent where processing is based on consent.
- Raise a privacy complaint with us or, where applicable, a relevant data protection authority.
We may need to verify your identity before completing a privacy request.
11. Children's Privacy
WhatsOrder is intended for businesses and people who are legally able to create and manage commercial accounts. The service is not intentionally designed to collect personal information from children.
If you believe a child has provided personal information to WhatsOrder without appropriate authorisation, please contact us so we can review the matter.
12. Third-Party Services and Links
WhatsOrder may link to or interact with third-party services, including WhatsApp, payment processors, and merchant-provided websites or services. Their privacy practices are governed by their own terms and policies.
We encourage users to review the privacy information provided by any third-party service they choose to use.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to WhatsOrder, our business practices, technology, or legal requirements.
When we make material changes, we may provide notice through the service or update the "Last updated" date at the top of this page.
14. Contact Us
For privacy questions, requests, or concerns relating to WhatsOrder, contact: